Home > Return Policy

Return Policy

Return of Merchandises

Please note that any returns made without a RMA will not be accepted.
Unitedprogroup.com stands behind its products and will issue a refund, replacement or credit if Customer is not satisfied with Customer’s purchase and notify us within 14 days of the original invoice date for non-defective product.  Please inspect all products upon the receipt.  Thereafter, all sales are final. All returns require a RMA(Return Material Authorization, click on this if you need an RMA).  All items must be returned in “as new”, condition in the original packaging and have all accessories, blank warranty cards and owner’s manuals. A Restocking Charge of 35% will apply to all items returned where Unitedprogroup.com has made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer.  For return or order cancellation of special order items, they will be charged up to 65% restock fee.   The amount is determined by the manufacturer/supplier of the product. Also some special order items or customer made item returns will not be accepted. If you are not certain about the product to order, please contact us so that we assist you in making the proper selection.

 

Refundable Return Conditions

- Returned merchandise must be in resalable condition.

- Returned product must be free from scratches and/or defects

- Returned merchandise cannot have been installed.

- Returned product must have the original packaging for the item.

- Returned product cannot be any writing or labels on the packaging for the item

 

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.  In addition we are not responsible for lost shipment.  You must file a lost shipment freight claim with the respective shipper.

 

Return Exceptions

Clearance items are not eligible for return unless defective.

Any special order items or custom made/made to order items are may not be returnable of may be subject to a higher restocking fee.

 

Canceled Order

If you want to cancel an order you have not received yet, please call our customer service department immediately.  Once your order has been shipped it can’t be canceled and you should process to get a Return Material Authorization (RMA).

 

Refunds

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase, less orinal shipping charges.

We will notify you via e-mail of your refund once we have received and processed the returned items.  The shipping costs will be refunded in a result of our error only.  Usually our refund processing take 1-2weeks from the date we received the material from you.  Refunds will be credited to the original purchasing credit card account number only. If you paid by check, you will receive our check in 1-2weeks also.

 

International Customers

Please note that all sales on international orders are final.  We do not accept returns on sales made ot international addresses with the excepting of Puerto Rico, US Virgin Islands, American Samoa, FPO and APO addresses and Canada.